Microsoft outlook data error



Repair Outlook Data Files (.pst and .ost)

You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they’re in good shape.

You might want to use the Inbox Repair tool in the following situations:

You receive a message that Outlook can’t open your data file

You receive a message that Outlook can’t open the set of folders

You think your Outlook data file may be damaged

If you’re using an Exchange email account, you can delete the offline Outlook Data File (.ost) and Outlook will recreate the offline Outlook Data File (.ost) the next time you open Outlook.

The Inbox Repair tool doesn’t connect or analyze any data stored in an Exchange mailbox. The tool only looks for errors (corruption), and if there are any, gives you the opportunity to allow the tool to fix those errors. If you can’t start the Inbox Repair tool, you should try to repair your Outlook program.

We recommend backing up your existing Outlook data file before you start the Inbox Repair tool. For more information, see How to back up an Outlook data file.

Repair an Outlook data file (.pst) file

Exit Outlook and browse to one of the following file locations:

Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16

Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16

Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15

Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14

Outlook 2007: C:\Program Files (x86)\Microsoft Office\Office12

Select Browse to select the Outlook Data File (.pst) you want to scan. If you need help locating your Outlook Data File, see Locating the Outlook Data Files.

Note: By default, a new log file is created during the scan. You can choose Options and opt not to have a log created, or you can have the results appended to an existing log file.

Choose Start to begin the scan.

If the scan finds errors, choose Repair to start the process to fix them.

Note: The scan creates a backup file during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or choose Browse to select the file you want to use. You may need to run the tool several times in order to repair your Outlook Data File. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair.

When the repair is complete, start Outlook with the profile associated with the Outlook Data File you just repaired.

What happens after you repair an Outlook Data File?

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can’t place in their original structure.

Create new data file

You can create a new Outlook Data File and drag the items in the Lost and Found folder into the new data file. After you’ve moved all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder. To create a new Outlook Data File, see Create an Outlook Data File.

Recover items from the backup (.bak) file

If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn’t.

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Browse to the folder where the .pst file is stored and you’ll find the .bak file (for example, kerimills01@outlook.com.bak) created by the Inbox Repair tool.

Make a copy of the .bak file and rename it with a bak.pst extension. For example, kerimills01@outlook.com.bak.pst.

Import the bak.pst file into Outlook, and use the Import and Export Wizard to import any additional recovered items into the newly created .pst file.

Locating the Outlook Data Files

You can check the location of your Outlook Data Files in Outlook.

Select File > Account Settings > Account Settings.

Select the Data Files tab.

All Outlook Data Files (.pst) and Offline Data Files (.ost) are listed along with the name of the account the files are associated with.

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Repair Outlook Data Files (.pst and .ost)

You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they’re in good shape.

You might want to use the Inbox Repair tool in the following situations:

You receive a message that Outlook can’t open your data file

You receive a message that Outlook can’t open the set of folders

You think your Outlook data file may be damaged

If you’re using an Exchange email account, you can delete the offline Outlook Data File (.ost) and Outlook will recreate the offline Outlook Data File (.ost) the next time you open Outlook.

The Inbox Repair tool doesn’t connect or analyze any data stored in an Exchange mailbox. The tool only looks for errors (corruption), and if there are any, gives you the opportunity to allow the tool to fix those errors. If you can’t start the Inbox Repair tool, you should try to repair your Outlook program.

We recommend backing up your existing Outlook data file before you start the Inbox Repair tool. For more information, see How to back up an Outlook data file.

Repair an Outlook data file (.pst) file

Exit Outlook and browse to one of the following file locations:

Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16

Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16

Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15

Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14

Outlook 2007: C:\Program Files (x86)\Microsoft Office\Office12

Select Browse to select the Outlook Data File (.pst) you want to scan. If you need help locating your Outlook Data File, see Locating the Outlook Data Files.

Note: By default, a new log file is created during the scan. You can choose Options and opt not to have a log created, or you can have the results appended to an existing log file.

Choose Start to begin the scan.

If the scan finds errors, choose Repair to start the process to fix them.

Note: The scan creates a backup file during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or choose Browse to select the file you want to use. You may need to run the tool several times in order to repair your Outlook Data File. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair.

When the repair is complete, start Outlook with the profile associated with the Outlook Data File you just repaired.

What happens after you repair an Outlook Data File?

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can’t place in their original structure.

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Create new data file

You can create a new Outlook Data File and drag the items in the Lost and Found folder into the new data file. After you’ve moved all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder. To create a new Outlook Data File, see Create an Outlook Data File.

Recover items from the backup (.bak) file

If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn’t.

Browse to the folder where the .pst file is stored and you’ll find the .bak file (for example, kerimills01@outlook.com.bak) created by the Inbox Repair tool.

Make a copy of the .bak file and rename it with a bak.pst extension. For example, kerimills01@outlook.com.bak.pst.

Import the bak.pst file into Outlook, and use the Import and Export Wizard to import any additional recovered items into the newly created .pst file.

Locating the Outlook Data Files

You can check the location of your Outlook Data Files in Outlook.

Select File > Account Settings > Account Settings.

Select the Data Files tab.

All Outlook Data Files (.pst) and Offline Data Files (.ost) are listed along with the name of the account the files are associated with.

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Outlook Data File Cannot be Accessed: 5 Solutions to try

Check our explanations for an easy and efficient solution

  • Many users reported getting the Outlook data file cannot be accessed error and were unable to send or receive emails.
  • It’s usually the missing PST file or a corrupt Outlook profile to blame for the problem.
  • To fix things, create a new Outlook profile, modify the Registry, or repair Office, among other solutions here.

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  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer’s security and performance
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We send emails almost every day, and while some users prefer webmail, others use email clients. And Outlook from Microsoft is often the preferred choice. But many users reported getting the Outlook data file cannot be accessed error.

The error prevents users from sending or receiving emails and could be for many reasons. So, let’s find out all about the Outlook data file cannot be accessed send receive error.

Why does Outlook data file cannot be accessed message appear?

Here are a few reasons why you get the Outlook data file cannot be accessed error in Outlook 2016:

  • Corrupt user profile – In most cases, it was a corrupt profile that triggered the error, and rebuilding the Outlook profile fixed things.
  • Issues with Microsoft Office – Oftentimes, problems with Microsoft Office can lead to issues with Outlook and other applications that are a part of the suite.
  • The data file’s location was changed – If you have moved the Outlook files or used a tool to migrate the data while upgrading, chances are that the data file is not in the default location and cannot be accessed.

How can I fix the Outlook data file cannot be accessed?

Before we head to the slightly tricky solutions, here are a few quick ones to try:

  • If this is the first time you get the error message, restart the computer since it has fixed many things.
  • Disable any third-party antivirus on the computer, and check if the Outlook data file cannot be accessed error in Outlook 365 is resolved.

If these don’t work, the ones below should do the trick.

1. Create a new profile

  1. Press Windows + S to open Search, type Control Panel, and click on the relevant search result.
  2. Enter Mail in the search field, and click on Mail (Microsoft Outlook).
  3. Click on Show Profiles.
  4. Now, click on the Add button.
  5. Enter a profile name, and click on OK.
  6. Next, fill out the various fields here, and proceed with the on-screen instructions to complete the process.

Once done, check whether the Outlook data file cannot be accessed error is fixed. If not, head to the next solution.

2. Verify the location of the PST file

You also need to make sure that the OST file is present in the default location because if it’s now, Outlook might throw errors. So, head to the following location, where Username is the current profile, and verify the same: C:\Users\Username\AppData\Local\Microsoft\Outlook

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If you started getting the Outlook data file cannot be accessed errror after moving PST, this should fix things.

3. Modify the Registry

  1. Press Windows + R to open Run, type regedit, and hit click OK.
  2. Click Yes in the UAC prompt.
  3. Now, paste the following path in the address bar and hit Enter : Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\PST
  4. Now, locate the PromptRepair DWORD, double-click on it, change the Value data to , and click OK to save the changes.

4. Disable OneDrive

  1. Click on the OneDrive icon in the system tray, select the gear icon, and then choose Settings.
  2. Navigate to the Accounts tab, and click on Unlink this PC.
  3. Click on Unlink account to confirm.

That’s it! Many users reported the Outlook data file cannot be accessed error in the shared mailbox due to issues with OneDrive, and unlinking the PC should fix things.

Read more about this topic

5. Repair Office

  1. Press Windows + R to open Run, type appwiz.cpl, and hit Enter .
  2. Locate and select Microsoft Office, and then click on Change.
  3. Now, select Online Repair, click on Repair, and allow Office to fix issues with it.

If nothing else worked, an online repair should get things up and running since the problem most likely lies with Outlook. From now on, you wouldn’t receive the Outlook data file cannot be accessed error in Windows.

Using specialized software like Stellar Repair for Outlook may also be a great help, as it is specially designed to recover mailbox items from corrupted or inaccessible .pst files.

With this app, you can export mailbox data in EML, MSG, RTF, HTML, and PDF formats and you can save the restored data on any storage media, such as internal system storage, external hard drive, or network storage through the host system.

Also, find out what to do if Outlook runs slow in Windows.

Don’t hesitate to contact the comments section below for any other questions.

Still having issues? Fix them with this tool:

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