Veeam agent creating vss snapshot error



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Creating VSS snapshot Error

Creating VSS snapshot Error

Post by nonobio » Dec 14, 2019 6:56 am this post

Hello

I have a backup job for my main Windows 7 Desktop PC with a trigger when i plug my external disk; monthly.

Last backup failed and says :

I first tried to just reboot my PC : same issue.

Then i checked backup files with my file explorer and deleted the last incremental :

Same issue and it seems that now, Veeam try to create a new full backup !

I deleted the last file created and restored the incremental i had deleted.

Also, i tried the restore function and it says «No backup files found on local or external disks, click Browse to select backup files manually». Browsing manually doesn’t help :

I repaired Veeam installation with the installer : same issue.

I searched on the forum about this VSS issue and find some things to check like :
vssadmin list writers

It seems ok :

I checked my Event viewer and i can view an VSS error :

I opened support case, its number is 03911312.

After all my test and maybe errors it seems that backup is running but it seems to be a new full backup; i can’t see my old restoration points :

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VSS snapshot error

VSS snapshot error

Post by Edvvde » Jan 12, 2020 9:08 pm this post

Everytime I try to run a backup with Veeam Agent for Windows I get the following error:

12.01.2020 21:58:00 :: Creating VSS snapshot Error: Failed to create snapshot: Backup job failed. Discovery phase failed. Cannot add volumes to the snapshot set. Cannot add a volume to the snapshot set. Volume name: [\\?\Volume<2b4dc0eb-596e-4a21-868a-b3d0ae6f9813>\]. Cannot check whether volume supported by the system software provider. VSS error: VSS_E_UNEXPECTED_PROVIDER_ERROR. Code:0x8004230f

12.01.2020 21:58:09 :: Processing finished with errors at 12.01.2020 21:58:09

Support case id: 03949539

Thanks for all of your answers in advance.

Re: VSS snapshot error

Post by Egor Yakovlev » Jan 13, 2020 6:23 am 1 person likes this post

Re: VSS snapshot error

Post by PetrM » Jan 13, 2020 2:45 pm 1 person likes this post

One more question: do you use some third party tools to backup the same server?
0x8004230f code generally means that the backup process could not initialize due to a third party VSS Provider component installed on the system.

You will see this information in «vssadmin list providers» output suggested above.

Re: VSS snapshot error

Post by Edvvde » Jan 13, 2020 11:43 pm this post

Hi and thanks for your answers. The cmds above I already tried before. No other backup software, no other vss provider. Its a Windows 10 Pro 1909 18363.535 Client.
Here is the result of the commands above:

vssadmin 1.1 — Verwaltungsbefehlszeilenprogramm des Volumeschattenkopie-Dienstes
(C) Copyright 2001-2013 Microsoft Corp.

Anbietername: «Microsoft Software Shadow Copy provider 1.0»
Anbietertyp: System
Anbieterkennung:
Version: 1.0.0.7

vssadmin 1.1 — Verwaltungsbefehlszeilenprogramm des Volumeschattenkopie-Dienstes
(C) Copyright 2001-2013 Microsoft Corp.

Es wurde keine Ergebnisse fr die Abfrage gefunden.

vssadmin 1.1 — Verwaltungsbefehlszeilenprogramm des Volumeschattenkopie-Dienstes
(C) Copyright 2001-2013 Microsoft Corp.

Es wurde keine Ergebnisse fr die Abfrage gefunden.

vssadmin 1.1 — Verwaltungsbefehlszeilenprogramm des Volumeschattenkopie-Dienstes
(C) Copyright 2001-2013 Microsoft Corp.

Verfassername: «Task Scheduler Writer»
Verfasserkennung:
Verfasserinstanzkennung: <1bddd48e-5052-49db-9b07-b96f96727e6b>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «VSS Metadata Store Writer»
Verfasserkennung: <75dfb225-e2e4-4d39-9ac9-ffaff65ddf06>
Verfasserinstanzkennung: <088e7a7d-09a8-4cc6-a609-ad90e75ddc93>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «Performance Counters Writer»
Verfasserkennung: <0bada1de-01a9-4625-8278-69e735f39dd2>
Verfasserinstanzkennung:
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «System Writer»
Verfasserkennung:
Verfasserinstanzkennung:
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «SqlServerWriter»
Verfasserkennung:
Verfasserinstanzkennung: <59823f72-54be-41b3-80b8-ea61fc94e6f9>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

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Verfassername: «ASR Writer»
Verfasserkennung:
Verfasserinstanzkennung: <2dd8e24d-cdde-4c24-beda-66f7deaa9678>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «Shadow Copy Optimization Writer»
Verfasserkennung: <4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f>
Verfasserinstanzkennung: <2e1cc520-55b2-4838-a8ef-1d88a4464210>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «Registry Writer»
Verfasserkennung:
Verfasserinstanzkennung: <7f4b0430-440b-4036-943b-1b0b5f77fc68>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «COM+ REGDB Writer»
Verfasserkennung: <542da469-d3e1-473c-9f4f-7847f01fc64f>
Verfasserinstanzkennung:
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «WMI Writer»
Verfasserkennung:
Verfasserinstanzkennung: <58c317a5-b176-4117-9b69-91b06d436dfe>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

Verfassername: «MSSearch Service Writer»
Verfasserkennung:
Verfasserinstanzkennung: <7f280883-5161-4640-942a-0114c354ccab>
Status: [1] Stabil
Letzter Fehler: Kein Fehler

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Technical discussions about Veeam products and related data center technologies

Creating VSS snapshot Error

Creating VSS snapshot Error

Post by paolone » Jul 21, 2017 1:58 pm this post

I’ve a problem with Veeam Agent 2 free installed on a windows 10 creators update pc.
I’ve installed without creators update and works fine (save into a shared folder). I’ don’t know if creators update make problem but backup doesn’t work.
I’ve this error:

Do you have a suggestion ?

my best regards
Paolone

Re: Creating VSS snapshot Error

Post by Dima P. » Jul 21, 2017 6:59 pm this post

Do you have any other backup software installed? Any chance you have a pending reboots or update? Thanks.

Re: Creating VSS snapshot Error

Post by paolone » Jul 21, 2017 7:08 pm this post

no other backup software and no pending reboots.
Rebooted many times.
Disabled sql vss writers without success.

my best regards

Re: Creating VSS snapshot Error

Post by Mike Resseler » Jul 24, 2017 7:01 am this post

Please log a support case (even with the free edition you get support, but without SLA). You can do that through the UI. Post the case ID here (and the follow-up after that).

Re: Creating VSS snapshot Error

Post by paolone » Jul 24, 2017 7:21 pm this post

Thanks very much I’ll open case from the software

My best regards
Paolo

Re: Creating VSS snapshot Error

Post by Mike Resseler » Jul 25, 2017 5:43 am this post

Cool, don’t forget to post the case ID and the follow-up here! Much appreciated

SOLVED Re: Creating VSS snapshot Error

Post by paolone » Jul 25, 2017 7:10 am 1 person likes this post

For everyone that has this problem I’ve solved with uninstall «HP DEVICE MANAGER» and «HP DEVICE ACCESS MANAGER»

I hope that this information will be useful to somebody

Thanks for your support
Paolo

Re: Creating VSS snapshot Error

Post by Mike Resseler » Jul 25, 2017 7:29 am this post

This is certainly useful! Many thanks for that. But honestly, I am not sure why this is happening. Did you created the support call? I think our engineers can use the logs to try and figure out why the HP software crashes our solution

Re: Creating VSS snapshot Error

Post by paolone » Jul 25, 2017 7:41 am this post

I’ve filled form from the support section of software but email address, that I use regoularly in veeam account, doesn’t recognized by the software.
If you want I can send log (where I can find it?)

my best regards

Re: Creating VSS snapshot Error

Post by Mike Resseler » Jul 25, 2017 7:45 am this post

Re: Creating VSS snapshot Error

Post by AlexLeadingEdge » Feb 04, 2018 8:39 pm this post

Re: Creating VSS snapshot Error

Post by Dima P. » Feb 07, 2018 12:57 pm this post

Re: Creating VSS snapshot Error

Post by sid6point7 » Feb 08, 2018 8:26 pm this post

I’m also having a similar issue. This is a standalone agent backing up to a USB disk. Agent version 2.1.0.423 installed on Server 2012 R2. Not sure if this matters, I have the agent installed on a VBR physical backup proxy and repository server. I am only using it to backup the C Drive of the server for faster bare metal recovery. It installing the Agent on a VBR server supported? I have open case # 02598693.

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Re: Creating VSS snapshot Error

Post by Mike Resseler » Feb 09, 2018 6:31 am this post

Yes, installing the agent on a VBR server is supported. Good that you have a case open. Keep us informed about the outcome.

Re: Creating VSS snapshot Error

Post by ehmpeh » Feb 15, 2018 12:22 pm this post

did the Veeam Support find a solution for your problem?

I’m having a similar issue with VAW 2.1.0.423 and Win 10 Pro 1709 Clients, where the backup jobs get stuck during the «Creating VSS Snapshot» step and continue indefinitely. The only workaround so far seems to restart the clients, but eventually the problem appears again.

Re: Creating VSS snapshot Error

Post by Mike Resseler » Feb 16, 2018 6:12 am this post

Welcome to the forums.

In the case of Paolo, he had issues with HP Device Manager that was installed. But Alex above here had an issue with the recovery partition so it can still be multiple things. So I would suggest to create a support call also so that our engineers can figure out what is going wrong in the logs. Please support the case ID here and the follow-up after working with our support engineers

Re: Creating VSS snapshot Error

Post by ehmpeh » Feb 19, 2018 9:24 am this post

thanks, a support case has been opened with number 02618862.

Re: Creating VSS snapshot Error

Post by ehmpeh » Feb 23, 2018 2:39 pm this post

quoting Veeam Support about the problem in my case:

«I’ve already done the «vssadmin list writers» command last week without a result. The shell seems to be stuck and doesn’t return any output. I tested it on another machine that has not any issues with VAW and got a result immediately.»

I guess that it’s the main root cause which we should fix for now.
Veeam Agent for Windows triggers basically the same mechanisms via a backup:

[16.02.2018 16:20:28] Info Collecting VSS writers metadata.
[16.02.2018 17:20:28] Info Initializing VSS subsystem.. Failed.
[16.02.2018 17:20:28] Info Collecting VSS info.. Failed.
[16.02.2018 17:20:28] Warning Cannot collect VSS info.
[16.02.2018 17:20:28] Warning Cannot initialize VSS subsystem.
[16.02.2018 17:20:28] Warning Timed out waiting for GatherWriterMetadata() to complete in GetHostInformation().
[16.02.2018 17:20:28] Warning VSS error: VSS_S_ASYNC_PENDING. Code:0x42309

Veeam Agent relies completely on Windows VSS components > https://msdn.microsoft.com/en-us/en-en/ . s.85).aspx
If something goes wrong there, then Veeam Agent won’t be able to collect it too.

In our case, we aren’t able to get vssadmin output properly even manually outside Veeam Agent.
I recommend checking this system issue.

Usually, a simple system reboot with initial Windows update installation helps.

If it doesn’t, then it’s worth to re-check possible MS recommendations on this matter.
Possibly, the ones below are relevant:

A system reboot on its own didn’t help in the long run in my case, because a couple of clients have to be kept turned on if an employee needs it. A workaround for the problem was to restart the COM+ Event System and Volume Shadow Copy services on the clients as described in the Microsoft Support link. But there is no solution on Veeam’s side because the agent is not causing the problem.

My recommendation to anyone with the same issue as mine is to create a gpo that restarts both services at least once per day.

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VSS Error 0x80042306

VSS Error 0x80042306

Post by Marc.H » May 10, 2017 12:29 pm this post

anyone seen this error? I wanted to test the Veeam Agent on my Windows 2012 Server:

Re: VSS Error 0x80042306

Post by Marc.H » May 10, 2017 12:33 pm this post

Re: VSS Error 0x80042306

Post by Dima P. » May 10, 2017 6:25 pm this post

Please reach our support team regarding Update 2 and the mentioned error. Most likely this issue is not related to your target, so investigation is required. Thanks.

Re: VSS Error 0x80042306

Post by petruccio » Jul 12, 2017 4:31 pm this post

I’ve setup Veeam for the first time to test and got exactly the same error while trying to backup Windows 10 machine.
Marc, have you made any progress in getting it resolved?

Re: VSS Error 0x80042306

Post by Marc.H » Jul 13, 2017 11:08 am this post

I did some troubleshooting together with the VEEAM Support and at the end I was told that this is a VSS error not caused by Veeam. The recommendation was to open a ticket with Microsoft. As this was only a test machine I did not do that. I also do not have any other machine on which I tried it. Sorry for not being a help.

Re: VSS Error 0x80042306

Post by Dima P. » Jul 17, 2017 4:16 pm this post

Can you please share your case number — I’d like to take a look at case details? Thank you in advance.

Re: VSS Error 0x80042306

Post by Marc.H » Jul 18, 2017 6:54 am this post

Re: VSS Error 0x80042306

Post by jayscarff » Oct 26, 2018 8:50 pm this post

Re: VSS Error 0x80042306

Post by Mike Resseler » Oct 29, 2018 7:26 am this post

Re: VSS Error 0x80042306

Post by jayscarff » Oct 30, 2018 2:27 pm this post

Thanks Mike, certainly looks like an OS issue/bug.

Re: VSS Error 0x80042306

Post by Mike Resseler » Oct 31, 2018 6:54 am this post

Thanks for the info. Does that mean you are using an OS with a non-US locale also? That might be the root cause here

Re: VSS Error 0x80042306

Post by jayscarff » Nov 01, 2018 2:42 pm this post

Re: VSS Error 0x80042306

Post by Dima P. » Nov 02, 2018 1:58 pm this post

To clarify, are you referring to Veeam Agent CBT driver? Thanks!

Re: VSS Error 0x80042306

Post by jayscarff » Nov 02, 2018 2:36 pm this post

Thats correct, interestingly when i installed the driver the vms took a over 30 minutes to reboot (directly after install) when normally its a minute max.

Re: VSS Error 0x80042306

Post by Dima P. » Nov 02, 2018 4:06 pm this post

Re: VSS Error 0x80042306

Post by DeanGTS » Nov 05, 2018 11:31 am this post

Just my two penneth, VSS writers can fail for many reasons I found sometimes that a lack of resources after installation of the agent prevents it working.

If you check using admin cmd with «vssadmin list writers» this will show which vss provider has failed and usually a reboot is the only way to resolve these failures.

EDIT-just seen the OP date. oops!

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